[Last updated: Sep 2024]

General Guidelines

It is recommended that you arrive at the studio 15 minutes before the class start time, and at least 5 minutes before any booked class, workshop, and event in order to sign in and settle in to the studio. Please wear comfortable, breathable, exercise clothing that is not too loose. No phones please during the class. Please be considerate of other students, do not wear heavy cologne or perfume, and mind your noise levels. No glass water bottles are allowed in the studio to prevent accidents.

When the class begins, the entrance will be locked for security and safety purposes. Once a class, workshop, or event is full, reservations will be closed, and any interested students may add their name to the waitlist.

We do not encourage students to leave class early. We understand you may encounter unexpected issues or have personal reasons. If you do need to leave early for any reason, please inform the instructor before class and exit the studio quietly so as not to disrupt other students.

Please notify the instructor if:

  • You will be late.

  • Must leave class early.

  • Have any medical considerations or injuries.

  • Prefer no hands-on adjustment.

  • It is your first time practising Yoga or Pilates.

Late Cancellations and No-Shows Policy

Late Cancellations

  • Cancellation window: 6 hours (regular class other than wall ropes); 12 hours (wall ropes class)

  • Late cancel penalty

    • Pass members: lose one pass

    • Unlimited membership members: $10 late cancellation; and recurring 4 times in a period of two weeks = loss of online booking privilege for two weeks.

No Shows

  • Pass members: lose one pass + a $10 fee

  • Unlimited membership members: first time $20 penalty; and recurring 4 times in a period of one month = loss of online booking privilege for two weeks.

Late Entry

  • Late entry is strongly discouraged. The door will be locked 3 minutes after the advertised class start time.

  • Being late over 5 minutes will be regarded as a no-show and no-show penalties (as per above) will apply.

No-Filming Policy

At Little Mandarin, we prioritise the privacy, comfort, and safety of all our members. To maintain a respectful and focused environment in our classes, we have a strict No-Filming Policy in place.

  • No Recording or Photography: Filming or taking photos during classes is not allowed unless explicit permission is granted by both the instructor and all participants in the class.

  • Social Media Content: If students wish to record content for personal or social media use, it must be done after the class and only with the consent of those who may appear in the background.

  • Instructor-Approved Exceptions: Instructors may allow filming or photography for special events or workshops, but only with prior notice and full consent from all involved.

We appreciate your cooperation in respecting the privacy of our community. This ensures that everyone can enjoy their practice without distractions or concerns about being filmed or photographed.

Studio Classes Terms and Conditions

Please read through our Terms and Conditions prior to attending your class. 

  • While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice.

  • Teachers are subject to change without notice.

  • Little Mandarin is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

  • Late entry will not be permitted.

  • Little Mandarin has the right to refuse entry at anytime.

  • Little Mandarin is not responsible for any loss or damage to your personal belongings. We recommend you refrain from bringing any valuable personal belongings to the studio.

  • Prices may increase from time to time to reflect increases in cost and benefits.

  • Our Intro Offer is only available on your first visit to the studio.

  • Bookings are to be made via the "Mindbody" app, "Little Mandarin" app, website or at the studio.

  • Little Mandarin does not offer refunds, transfers, suspensions or extensions on services or products for change of mind, injury, illness, change of address or any other reason. All purchases are final.

  • The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

  • Passes and memberships cannot be shared unless it is stated as a shared-pass. Anyone found to be sharing their pass or membership will be denied entry and have their pass or membership cancelled.

  • Payment needs to be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.

  • Gift memberships are not redeemable for cash.

  • Students are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise. Participating in any form of exercise at our studio is done entirely at your own risk.

  • You understand that classes at Little Mandarin may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

  • By booking into a class you automatically agree to the above terms and conditions.